The Illusion of Control

photo: P Hansen

My father took a lot of pictures. Photography was a hobby and, for a short while, part of his professional life while an engineer at Polaroid. I grew up loving the click-whoosh of an instant photo being taken, slip of murky proto-photo being ejected into waiting hands. Pulling to expand, then snapping flat the brushed metal and leather-paneled slab… just getting to handle the camera was almost as fun as staring at that inky square, waiting for the image to appear.

Photos would get pinned to the fridge by magnets or to the cork board in the entryway with pushpins. Most of those would eventually make their way into one of the large, three-ring photo binders that collectively served as our multi-volume Family Album. And there each photo would sit, layered in plastic against an adhesive-backed, card-stock page, waiting patiently for that holiday visit by relatives. Not long after their arrival, binders would be taken down off the shelf and rifled through for collective reminiscing and occasional moments of embarrassment. (Plaid bell-bottoms!)

Of course nowadays, I can snap a funny photo, upload it to Flickr or Twitter or MLKSHK, and quickly get comments (or “likes”) from my friends. Or I could go a step further and toss it up on a different kind of site, like Canvas, where my photo would serve as raw material for a cycle of remixes and captioning that ends only when all the lulz have been wrung out of that particular creative sponge.

Now, some people might dismiss the purveyors of silly photo mashups as nothing more than juvenile mouth-breathers killing time between flamewars. And many people want nothing less than to have their personal photos subjected to (often ridiculous) manipulation by strangers. But somewhere between that static photo album and the photo-free-for-all is the space in which most of us probably play. We want to share our pictures, and solicit comments, approval, acknowledgment. We’re willing to release them out into the world to be viewed and experienced in many different ways.

The web is not a photo album. It can’t be. It shouldn’t be. I put up content, you read it, view it, share it using a phone, a computer, a tablet, a PC. Then you might print it out, repost it somewhere else or make it your computer desktop image. You might even decide to make a CafePress t-shirt from it. (Though let’s hope in that instance I’ve released that image to the public domain or used a liberal Creative Commons or similar license.)

As part of sharing my content with you, I implicitly agree to your, at minimum, experiencing it in a different context than I might. After all, you might use the Flickr Android app to view a 320-pixel-wide version of my image, even though I might blanch at the thought of browsing my own photo library in anything less than full-screen mode using iPhoto on my 22″ widescreen monitor.

But as soon as I release that image onto the web, that’s my problem, not yours. I’ve relinquished a certain degree of control.

And such is the case for any content I, you or anyone might choose to put on the public web. Yet so many web designers seem to, if not actively fight against this notion, be made uncomfortable by the fact that you might choose to browse their shiny new web site using a netbook, or a phone, or just a smaller-than-fullscreen web browser on a computer. We need less “my design is meant to be viewed” and more “our content is meant to be enjoyed.”

So how to begin changing the conversation? While many of the ideas will be familiar to those who followed the aims of the Web Standards Project (“simple, affordable access to web technologies for all”), established in the early part of the past decade, the web thinkers, designers and developers rallying under the current banner of “Future Friendly” have summed things up quite succintly in three basic points. The first one, in particular, makes a rather nice manifesto in and of itself:

Acknowledge and embrace unpredictability.

In other words, get comfortable with being uncomfortable. Accept there will always be a new device, a new technology, and entirely different way of experiencing content. And step two is, naturally, to carefully consider and prepare anything you might unleash onto the web accordingly.

Perhaps unsurprisingly, most of the people behind Future Friendly are largely approaching this from having done a lot of work in the mobile space. Quite frankly, the explosion of mobile has been a much-needed kick in the pants to further dissemination and adoption of these broadly-applicable ideals. When mobile Internet usage is growing at such a fast pace that, by current estimations, its volume will exceed that of desktop Internet usage by 2015 (if not sooner), it becomes impossible to deny that web sites unfriendly to mobile use are simply unfriendly. Period.

Things that may be a minor annoyance when experienced in a desktop browsing context — minimum browser window widths, plug-in downloads and long page-load times — often become intolerable in a mobile one. Attempts by designers and developers to shape the experience by elevating form over function only serve to drive users away.

Sites like Media Queries strive to highlight some of these newer, adaptive designs that change to suit your screen size in the same way CSS Zen Garden did for site using web standards almost ten years ago. And there’s movement away from plug-ins towards web-native experiences, as evidenced both in an announcement by SlideShare this week that they were ditching Flash in favor of HTML5, and a report last month that more top web sites are now using web-native-technology-leveraging jQuery than Flash. And mobile web pioneers like Yiibu (Bryan Rieger and Stephanie Rieger) continue to not only evangelize for better context-appropriate web experiences overall, but share actionable insights in amazing presentations like this one about some of the ongoing issues with serving that right experience, at the right time, in the fastest possible way.

In these ways, we’re still figuring out the mechanics of how to harness certain technologies and approaches, and when to discard others, all in the service of removing barriers to truly delightful experiences.

And it truly was a delight, using that Polaroid camera. I may not longer own it (and getting more film for it would be a challenge in and of itself), but that kind of connection is something that I’ll always seek out, in experiences both tangible and digital. Designers and developers who strive to be future friendly should end up being user friendly, which gives them that much more of a chance of wowing me. And that’s a challenge I’d love for more of us web professionals to take on.

Ignite Seattle 15: Field Guide to Record Collectors

Last month, I spoke in front of a few hundred people, at night, outdoors in a large parking lot in Fremont for Ignite Seattle 15. It was a blast, both speaking and watching others’ presentations. Though I’ll admit to being relieved at not having to go on right after the one-armed chainsaw juggler, or the trapeze artist who gave her presentation entirely in mid-air.

For once the topic was not UX, but something that I’ve actually been involved with for far longer, dating back to high school: record collecting. Yup, those things in the bookcases behind me in my profile photo? Rows and rows of my LPs. In fact, creating my own data model and database for my collection of 7″ singles was my first real taxonomy project, pre-UX career.

If you’re curious about some of the attributes of the Record Collector, you can view my slides and transcript below.


[Slide 1]
Record collectors. In the age of the MP3 who are these people who insist on clinging to such fragile objects? I’ll try to explain, as I went from mere music lover to yes, record collector.

[Slide 2]
I was first infected with a love for vinyl while working in a used record store in high school. I was a 17-year-old suburban girl working with a bunch of cranky, music-obsessed, late twentysomething guys.

[Slide 3]
But the first thing I learned about record collectors was that, like the staff, most are dudes. In fact, I was once interviewed for an article about female record collectors, that’s how rare we are.

[Slide 4]
That said, what defines a collector is not his gender, but that he (or she) is willing—is indeed eager—to spend hours digging through thousands of records, squinting at record labels and run-off grooves.

[Slide 5]
And collectors need to be masters of that minutiae: first pressings, audiophile editions, colored vinyl, and foreign releases. And web sites for bands popular with collectors, like The Smiths, will give you every detail about every release.

[Slide 6]
These sites, and reference books, act as part organizational aid, part shopping list, and part collector porn, stoking a desire to own each and every artifact listed.

[Slide 7]
And magazines like Record Collector have long combined detailed articles about entire artist and label catalogs with pages of sale listings and advertisements for the latest rarities. But sometimes they’re not so easy to get.

[Slide 8]
For example, take the famous Beatles “butcher” cover for Yesterday & Today: an original copy of that album can go for almost $40,000 – if you can find one. In fact, that album has an interesting history, one that collectors love to share.

[Slide 9]
The cover art was so shocking, Capitol Records pulled all copies from U.S. stores after a single day. Most copies were destroyed. Some sleeves were pasted over with different artwork, leading some to try peel them to see what lay beneath.

[Slide 10]
At the record store, I learned stories like these, and developed my eye for detail, so I could see the little things that made one pressing of a record worth a dollar, another far more. But some of what I learned was far more mundane, but absolutely essential.

[Slide 11]
Such as how to cram a room full of records. They start out in the living room, next to the stereo. But like Tribbles, they multiply…and eventually must be contained.

[Slide 12]
Soon enough, a spare bedroom is required. As well as proper record furniture, the kind that is built to stand up to the weight of all that vinyl. Think all-wood, and nothing from IKEA.

[Slide 13]
And with that many records, it becomes essential to organize them properly. And everyone has their own personal system. I was inspired to create my own database, with custom fields and categories, to make it even easier for me to track my collection.

[Slide 14]
We’re also highly competitive. With the arrival of eBay, bidding wars became a professional sport, in place of stalking the New Arrivals bin, or jockeying for position at record fairs in search of that lost 45.

[Slide 15]
Me? I prefer doing things the old-fashioned way, making hitting record stores a part of any travel itinerary. I became master of the Yellow Pages in any new city, writing down the names and addresses of all stores under the “Records, Tapes & CDs” heading.

[Slide 16]
But with all that dusty, thrift store vinyl, collectors need to revive and care for it. We break out our accessories: record cleaning fluid and brushes, fresh new inner sleeves and outer plastic sleeves. Anything to make the music sound its best (and not wreck our turntable needle).

[Slide 17]
Finally, collectors hate moving. But there comes a day when you need to move. God forbid across the country. During my move here from New York, I packed, lifted and shifted over 65 boxes of LPs, and even more CDs and 7″ singles.

[Slide 18]
Though actually, I had some help from friends. And any friend who is gracious enough to help with moving your record collection any distance — even just down the block — will never, ever volunteer for that job again.

[Slide 19]
Those are but some of intriguing, and sometimes baffling markers of we record collectors. While I may have started learning to spot these signs as an observer, I ended up just as obsessed, with the house full of vinyl – and cassettes, 8-tracks, reel-to-reels — to prove it.

[Slide 20]
But no matter how much we may obsess about the physical characteristics of bits of vinyl and paper, it’s what’s below the needle, and coming out of our speakers, that really matters.